Privacy & Botanical Disclosures

1. Information We Collect

To deliver fresh loose leaves and spices directly to your door, we collect standard operational details:

• Delivery Particulars: Full name, physical shipping addresses, and contact phone numbers.
• Conversational Support: Records of communications initiated by you via WhatsApp Chat Support, Facebook Messenger, or Email.
• Tasting Preferences: Voluntary information shared regarding blend profiles, allergen sensitivities, or wholesale interests.

2. Sourcing & Traceability Integrity

In compliance with international food safety and organic certification standards:

• Farm Sourcing: All spices (cardamom, ginger, clove, cinnamon) are tracked back to partner estates in Kerala, India. We do not share the private homestead locations of our family growers except under legal trade disclosures.
• Batch Disclosures: Pesticide test reports and harvest dates associated with your specific tin batch are logged internally for safety, quality assurance, and traceability.

3. Sharing and Distribution of Data

We hold a strict stance against selling your details. Your information is shared only with partner operations required to fulfill your order:

• Delivery Providers: Shared securely with local courier and international freight partners (e.g., DHL, FedEx) to manage cargo handling.
• Payment Gateways: Transacted through encrypted standard tokenized financial processing networks. We do not store full credit card details.

4. Conversational Integrity

When you contact Avion via WhatsApp, Instagram, or Facebook, the chat histories are kept in a protected customer console. We review these transcripts solely to assist you in brewing questions, correcting shipping discrepancies, or managing customized orders.